Returns & Exchanges
We want you to be fully satisfied with your Soundbrenner gear, which is why we offer a 30-day money-back guarantee on all purchases made through our official store. If the product doesn't meet your musical needs, you can return it for a full refund or exchange it for a different model.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process within 30 days of delivery.
Prepare the Package
Place the device and all original accessories back into the original packaging to ensure the item is protected during transit.
Ship the Device
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing